Dog Daycare Frequently Asked Questions

What should I have prepared for my pet’s arrival?

For all of our pet’s well-being, we require vaccinations for Bordetella, Distemper, Parvo, and Rabies. Please fax the vaccination records over a few days prior to your arrival. Adequate telephone numbers should be provided in case we have a question and need to contact you. A scheduled pick up time should also be discussed upon drop off.

What is your cancellation policy for reservations?

Although cancellations for daycare reservations do not incur a fee, as a courtesy, we request 24-hour notice.

How do I make reservations?

For reservations at Hill Country Pet Ranch please contact us directly at (830) 229-5425. All reservations must be confirmed by telephone or in person. Our reservation specialists will be happy to discuss all of the options Hill Country has to offer!

Can I come in for a tour?

You can certainly come and visit our facility anytime during regular business hours. Our welcoming staff will be delighted to take you on an informative tour of Hill Country Pet Ranch.

Can I add more activities to my pet’s daycare?

Absolutely! We have a large selection of playtime services and activities to make your pet’s stay comfortable and fun!

Can I add a grooming or bath to my pet’s daycare reservation?

Of course! There’s nothing better than coming home to a happy best friend who looks and smells great! Our receptionists will be happy to book your Spa Day reservation and go over the type of grooming you would like for your pet!